Welcome to PK Impex !     For Inquiry Call: +852-231 26211

BUYING AND SHIPMENT FAQs

How do I place an order for diamonds?
By clicking on enquire you will be in touch with our sales representative. The buying procedure for that particular parcel will be explained through our sales representative based on any specific needs or requirements you may have
Where are the diamonds located?
Diamonds are located in different locations such as Hong Kong, India, USA, etc.
All diamond parcels listed on the website are available?
All the diamonds you see would be 99% available. In the event that any parcel is on hold a “Hold” on the parcel status will be shown. In the event you want to hold you would need to contact our sales representative and the parcel will be placed on hold for you.
What is Wish List?
Wish List is a section created to short list your selection. Once a parcel is on your Wish List you can use this to cross-compare other diamond parcels to give you the best options for your buying needs
Is there any Return Policy?
No we do not have a return policy
When will the diamond parcel be shipped?
Diamond parcel will be shipped once the payment is credited in our bank account
When will I receive the diamond parcel?
You will receive the diamond parcel with the fastest shipping available to your country. For instance, in USA and Canada it will be the next day delivery
Who are your shipping partners?
Diamond parcels can be shipped through Fedex, UPS, Malca-Amit or Brinks.

PAYMENT FAQs

What Payment options do you have?
In order for payment you would need to contact our sales representative. They will work with you to coordinate with most payment options available
Who pays the bank wire charges?
All the bank wire charges including the intermediatory bank charges are to be borne by the buyer
All the bank wire charges including the intermediatory bank charges are to be borne by the buyer
If the order value is above USD5000 your shipment will be free
Do I have to pay the import duty?
Since most countries have an import duty, all the import duties and clearing agency fees are to be paid by the buyer
Do you charge extra for insurance?
Every shipment is covered by insurance from door-to-door
Can I arrange to pick up the diamond parcels from your office location?
Yes. The location of the diamond parcel will be provided and if the parcel is in the same country, you can arrange a pickup from our office location as well
Is there a fee to sign up and browse diamond parcels on PK Impex?
No, it is free to sign up and browse parcels through PK Impex’s Melee Portal. Should you have any enquiries it is easy to approach the company and contact our sales team to assist you. Their team will assist you in every step of the sales process from there

THE MELEE PORTAL FAQs

Are the diamond videos shown on the website reflective of the quality, color and cut of the entire parcel?
Yes. Since these videos are taken of diamond samples taken at random from the same parcel, PK Impex’s Melee Portal offers you the transparency required to make your buying decisions simpler and more precisely.
What are the benefits of buying diamond parcels online as opposed to physically on table?
This will save the real cost of travel and the opportunity cost of time taken to travel as opposed to handling your own office and clients. At the same time the high precision video would allow a better option to negotiate as our clients would see a number of parcels in their requirements to make the best buying decision possible to them
Do you charge extra for insurance?
Every shipment is covered by insurance from door-to-door